Further to a recent post about an issue with a guitar body bought from NorthWest guitars, I rang the company today (after previously been told somebody would get back to me) and was truly shocked by the customer service.
After being told by the manager, they were busy dealing with other people.....I was also asked if I realised Brexit had taken place and as a result they were dealing with their European customers. Basically alot of reasons were made as to not helping the with issue highlighted to them in regards to the purchase I had made.
In addition to this, inappropriate language was directed towards myself by the ‘manager’ of the company in which I was basically told that they were busy and to deal with my concern and I was asked to put the phone down. After again me asking what could be done about the issue, the manager then put the phone down!
Having then received a call from the owner he was insistent that the issue was not down to them as nobody else had reported a similar issue. They also denied the poor customer service took place or any inappropriate language had been directed towards me by the staff.
Appreciating the ‘challenging times’ we currently live in, but in my mind this shows not great customer service from what I once thought of reliable company, I would now not use again.
Shame really, as again in these strange times we should be supporting those ‘little’ companies that we use for our recreation and that might not survive otherwise.
Rant over.
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Get a quote from a painter for refinishing and lodge a complaint with Trading Standards. Here you will find the correct advice. https://www.citizensadvice.org.uk/consumer/
If a company refuses to stand by their products you can obtain financial redress via Money Claim Online.
No mention of an apology as yet for the manner of the customer service..but hey ho I guess that is to be expected!
That in itself is just a bit crap and nowhere near the issue the OP is dealing with, but it was enough for me to go elsewhere for my 'big' purchases.
It's a shame as we need companies who combine what they offer with polite, efficient and reliable service.
Perhaps you could copy them in on this thread.
As others have said, if you've experienced bad customer service you'll tell ten people with good service you'll maybe tell one other person.
Shocking way to treat customers
Never seen pots with Alpha stamped on in ink before,,,,,,!!!