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"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
My YouTube Channel
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
My YouTube Channel
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
My YouTube Channel
These last two points are very important and are actually changes in favour of sellers. I know – hard to believe, isn’t it!? Previously, under the Distance Selling Regulations, you had to refund a buyer before receiving the goods back which was very problematic with eBay sellers who would then not bother sending it back.
But now there is a clear timeframe for the return of goods and you only have to provide a refund once you’ve received the item(s).
As before, you still need to refund the original delivery cost, but now only up to the cheapest standard delivery you offer.
So what this means is that if a buyer chooses to upgrade to a more expensive delivery option and then they decide to return the goods, you DON’T have to refund the full amount.
Let’s say, for example, that you’re selling a product for £8 with a £3.80 shipping cost (which is via RM 2nd Class). If you also offer 1st Class Delivery for £5.45 and your customer decides to pay extra for that but then wants to refund the order – you only have to refund £11.80 (i.e. £8 plus the standard shipping cost of £3.80).
AND
Now before you get all excited, let me clarify this, as I’m already seeing a lot of confusion online-
Customers can handle the goods as much as they would in a regular retail store and you can only deduct if the item has been obviously and definitely used extensively.
You will have to deal with this on a case by case basis, but I would just recommend refunding in full either way. Yes you may save a bit but you will cost yourself a lot of hassle and negative feedbackwhich, at the end of the day, really isn’t worth it.