Proof of delivery??

WezV

So i ordered something off ebay a couple of weeks ago.   Its from a seller I am fairly sure I have ordered from before so i don't think he is dodgy.

Anyway, its not turned up and i send a message to see.  I get this back:

Hi
I don't know what's happened here,but it appears someone has accepted the package and signed for it.
The tracking no. is Interparcel 94############
Please let me know how you get on

absolutely fine with that as a first message back,

but how useless is this tracking information

http://i36.photobucket.com/albums/e31/WezV/tracking_zps83f64497.jpg

thats it.... all of it?

mart

No geographical info at all? Seems a bit odd. 

But drivers faking signatures and dishonestly reporting deliveries that they didn't bother making is, sadly, not odd at all.

WezV

and i was in all day on the 27th!

mart

Frustrating. But yeah, been there, done that. Sadly you've got to go back to the seller and get them to raise a fuss, since they're the ones with the contract with the courier.

WezV

mart said:

No geographical info at all? Seems a bit odd. 

that is what i thought, although this is direct from the interparcel site.

He is emailing them to chase it up

digitalscream

That's happened to us before. In the end, Hermes were shite and we had to go looking for houses with the same number at all the streets around ours. Found it in the end...

Myranda

Either you or the seller need to speak to the courier - have had a thing delivered to the wrong address and they had a name with the signature so were able to say where it was and who signed for it.

ICBM

Sent via Herpes. Says it all really.

WezV

I am just surprised they even bother with tracking info this limited!   

I feel sorry for the seller here as this is all he can offer me after paying for a signed for delivery.  He is the one that will loose out.

Sambostar

Everyone knocks Hermes.  But the bottom line is it is cheap, in fact it is so cheap that I don't even know how they can run it as a business and people will always vote with their wallets.  It's like blaming the Council or the Government for all the failings and then voting them in again.  Pay the extra for UPS or vote UKIP.  Had  aparcel with Hermes delivered no problems, in fact it was the only company with a 15 year old English kid as the courier.  I think he was on 50p a day, with 20p commission on making 40,000 drops within the day.

johnnyurq

If the Interparcel service was through UPS or aimilar then get the UPS (or DHL etc) tracking number as they do give a fuller set of details inc geographical info.

When using them I always send both sets of tracking details to any buyer and request the same if buying.

WezV

Well I have resolution.  it turns out it was not MyHermes fault at all.

The parcel had been addressed to the wrong house by the seller.  they had signed for it without checking it was for them.  they didn't know where it should go as we only recently moved to the area and it was at the other end of our street.

mart

Good news! I had a similar problem once with a shop sending me a huge bass amp, and deleting the last two digits from my house number! I only found out when I picked it up from the courier's depot.