New amp day - damaged.

ditchboy

Handwired Princeton 64 just arrived this morning, the plug socket was bent and cracked and there’s a big dent in the cabinet. Gutted. 

maharg101

Ah, that's rubbish. Hope you can get it sorted.

ditchboy

I hope so, before I ordered it I spoke to the retailer who said they had two in stock. I was getting the one that hadn’t been used in the shop. They checked it when they took delivery of it so it can only have happened in transit to me. 

Fingers657

Hate it when that shite happens.
Hope you get a fast resolution.

S56035

If they offer you a full refund you should flame them on here. Horrible customer service.

Jonathangus

S56035 said:

If they offer you a full refund you should flame them on here. Horrible customer service.

I must be missing something - why?

GoldenEraGuitars

Jonathangus said:

S56035 said:

If they offer you a full refund you should flame them on here. Horrible customer service.

I must be missing something - why?

I thought that too. Maybe there’s a typo? 

Supportact

Think he's referring to a recent thread on here that got closed by the mods. 

Kittyfrisk

^ I suspect it was meant as a sarcastic, humorous aside, aimed at a recent thread on here about a pedal not being as described.

tekbow

GoldenEraGuitars said:

Jonathangus said:

S56035 said:

If they offer you a full refund you should flame them on here. Horrible customer service.

I must be missing something - why?

I thought that too. Maybe there’s a typo? 

There was a previous thread where this appeared to have happened (for a different item).

It may become a running joke I suppose.

I actually chuckled, it must be said, but prob best to consign the event to history

GoldenEraGuitars

Supportact said:

Think he's referring to a recent thread on here that got closed by the mods. 

Yip, it’s just clicked. It’s been a long day, I wasn’t thinking straight!

Jonathangus

Ah, yes.  Makes sense now.

ditchboy

Not the retailers fault tbf, they inspected it before leaving the shop. It’s obviously a heavy handed delivery driver who’s at fault. They have already arranged collection and I have ordered the same model elsewhere. 

danishbacon

ditchboy said:

Not the retailers fault tbf, they inspected it before leaving the shop. It’s obviously a heavy handed delivery driver who’s at fault. They have already arranged collection and I have ordered the same model elsewhere. 

Maybe not even the driver. Parcels often navigate a network of mechanically driven conveyors. If you watch footage of some distribution hubs that load onto lorries, you can see the conveyors are offer a few feet off the ground and don’t necessarily have guardrails, meaning parcels can and do fall from height. 

ditchboy

You might well be right, one of the plug pins on the kettle lead was also bent which would take a significant hit to do that. Never mind I’ll try again. 

ditchboy

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

nero1701

ditchboy said:

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

back on the phone

Yorkie

ditchboy said:

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

WTF? Are we still in lockdown or something like that?

ditchboy

Yorkie said:

ditchboy said:

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

WTF? Are we still in lockdown or something like that?

Do you mean buying online? 

ditchboy

nero1701 said:

ditchboy said:

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

back on the phone

Yeah they are resolving it, the amp itself is superb. 

Yorkie

ditchboy said:

Yorkie said:

ditchboy said:

New one has arrived, minus the footswitch and a kettle lead which is extremely short. 

WTF? Are we still in lockdown or something like that?

Do you mean buying online? 

No, I mean QC wise. Buying stuff in COVID times used to be like this. My wife bought me a guitar in 2020 and it wasn’t until three guitars later that I had something 100% fault-free… and then that last one developed a crack on the fretboard. 

I’ve been following this thread since you started it, quietly hoping things work out for you in the end because I HATE, HATE, HATE having issues every time I buy new (vs zero issues on our classifieds) and this has allowed me to experience empathy and I seriously don’t know what to do with it. How do folks cope? 

Jon