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That's what I did when they returned a faulty amp to me without repairing it- "I'm not hulking that back to the post office again because of their incompetence, I had enough bother the first time", I thought. They emailed me a UPS (I think, IIRC) return label, and picked it up at my house- much handier. Granted, they had already messed me around once, so maybe that made them more likely to do that for me, but it's bound to be worth asking about.
Just to clarify, other than that one time, Thomann has been excellent.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
I think my good luck must have been used up