Just to share my experience with this bunch of chancers. I had an instrument sent to Holland the other week and it was smashed to pieces in transit. I'd packaged it well in a reinforced padded case, with cardboard on the sides for additional protection and bubble wrapped with loads of fragile stickers. Clearly something very heavy had been dropped on it to cause such appalling damage.
After weeks of sending photos of the packaging and the damage caused the company have refused to pay out, despite my paying extra for insurance. They also charged me an additional surcharge yesterday that came of my account without my consent.
Basically they are cowboys who need to go out of business swiftly. Please don't make the mistake that I did.
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Anyway, my sympathies.