I've been ripped off. Computers.

Gassage

I bought a new Macbook Air last week from Jigsaw24, who I've given loads of business to in the past through my old biz. (like networks of business)

So, I was shoving some stuff on eBay earlier, and I looked in my trash can for a photo- there was about 100GB of deleted files- from music to PS3 games to PPT files.

In the meantime, I've spent a good 5 hours configuiring my new machine.

What outcome should I hope for? Jigsaw are normally very good.

My suggestion will be that they refund me to the 2nd hand value of a similar machine (eBay being the price arbiter) which would be roughly an £800 refund.

What's best to do?

RaymondLin

Last week?

 

send it back, get a new one.

joeyowen

shiiiit, that's bad to sell a second/refurb as new.  Big no no for me

I would contact them (proffesionally) and ask for a refund and get an actual new one.  What warranty do they offer, or did they not specify?

The fact you can access files of the previous owner is pretty serious... find some nudes... use them for blackmail

strumjoughlamps

Gassage said:

What's best to do?

ringing them would be a good start, explain the situation, could be an out and out genuine mistake and they will swiftly sort it for you.. if at any point during the conversation you are unhappy with them not following consumer rights then say 'I am not too happy with that can I call you back after I have got a bit of advice from Consumer Action'.. if they are not following the law they soon will.

Gassage

Well, being the pragmatist, I'd rather keep it and have £800 to waste on pedals!

I've spoken to them- it works in my favour that I've bought about a dozen macs off them over the years.

They are normally excellent too, so surprised.

Drew_TNBD

Why the piss are you buying an Apple product through a middle man?? Bonkers.

Paul_C

Gassage said:

Well, being the pragmatist, I'd rather keep it and have £800 to waste on a pedal!

edited for accuracy

Gassage

Drew_fx said:

Why the piss are you buying an Apple product through a middle man?? Bonkers.

OK- my biz uses Group8 for all the Mac IT support.

They swear by Jigsaw and usually they're cheapest and have bundle deals + they've a working relationship with Group 8 for network installation.

As I say, Jigsaw have been brilliant up until now- they're also being very apologetic and contrite- but no offer yet.


( @Paul_C LOL awarded!!)

randomhandclaps

Personally I'd send it back just in case it turns out that Rolf Harris' PA returned it in a hurry.

Jalapeno

randomhandclaps said:

Personally I'd send it back just in case it turns out that Rolf Harris' PA returned it in a hurry.

Wisdom .....

Gassage

All sorted. They've given me £600 credit and apologised. They'd no idea and seemingly an intern used it for a project.

randomhandclaps

Gassage said:

Well, being the pragmatist, I'd rather keep it and have £800 to waste on pedals!

Gassage said:

All sorted. They've given me £600 credit and apologised. 

You paid £200 for an apology?  That seems pretty steep to me.  I'd have given you a tearful sorry and a hug for a fiver.  You need to start shopping around more.

Panama_Jack666

Gassage said:

All sorted. They've given me £600 credit and apologised. They'd no idea and seemingly an intern used it for a project.

What project did the intern do that required PS3 games and Music (which I suspect were nicked off the internet.)

Still, 600 notes, happy days!

not_the_dj

£600 credit, as in £600 you can only spend there, not a £600 refund back in your pocket?

Doesn't sound so good to me.

Drew_TNBD

Yeah fuck dat.

randomhandclaps

Panama_Jack666 said:

Gassage said:

All sorted. They've given me £600 credit and apologised. They'd no idea and seemingly an intern used it for a project.

What project did the intern do that required PS3 games and Music (which I suspect were nicked off the internet.)

He was doing an internship for PirateBay.

Gassage

Credit onto card!

randomhandclaps

Gassage said:

Credit onto card!

It's merely a holding measure until Gassage gets out of work and on to Chandlers.

Gassage

Ummm- already done...

chrispy108

Drew_fx said:

Why the piss are you buying an Apple product through a middle man?? Bonkers.

This.

I've been told numerous times in the Apple store that they're more likely to do out of warranty work for free if you bought the item from an Apple store than a reseller.

Antique_Guitars

Buy £600 worth of cathedral city!