Sending a guitar back to Thomann - how much???

rlw

Just checked with DHL and it seems that its about £130 to send a guitar back to Germany.  Is this the experience of people here?  If so, not a risk I'm prepared to take.

RaymondLin

Is this the Les Paul you bought about 4 months ago? 

rlw

RaymondLin said:

Is this the Les Paul you bought about 4 months ago? 

No.  This is a prospective purchase.  My LP Studio isn't going anywhere.

John_P

I know two people who've had problems with a guitar from thoman - first one they sent a replacement and said keep the original,  second one they arranged dhl to collect it.  I don't see a problem with either but I'd be happier with the first solution. 

rlw

I don't anticipate any problem other than not liking the guitar.  As the only ones in England are miles away - and £100 more - I cannot really get to play one and I find that a few days are required to tell if its a keeper or not.

guitarfishbay

Seems very high. I sent a £1k bass guitar insured back to Musik Produktiv in Germany for £46.80 a few months ago using inter parcel.

RaymondLin

Is that the figure quoted by Thomann or UPS?

Thomann doesn't bill you as such, they just deduct the amount from the purchase.  You need to initiate a return procedure and they give you a shipping label.  

jazzlemming

Yep, have a look on interparcel. They deal with lots of different couriers such as TNT, Parcelforce, UPS etc.

Fortheloveofguitar

£130 is crazy money.

Should be paying no more than around £50 for a good courier.

Hertz32

Thomann returns are free. They sent mean email with an attached postage label. Printed it off, stuck it down and gave it to the post office

rlw

Thanks - this is very reassuring.

Hertz32

Just keep the bloody packaging!!!!! Trying to find a box big enoigh to fit the 35" scale 7 string bass I was returning would not have been fun. So glad I kept the box

rlw

I always keep the packaging.......................my LP box is in the loft, as is the box another case came in.  Always useful to have,

SimpleSimon

Hertz32 said:

Thomann returns are free. They sent mean email with an attached postage label. Printed it off, stuck it down and gave it to the post office

what he said. Its free within 7 days, they may charge you therefater around €15 from memory.....

Gizmo

I returned a dean zelinsky tagliare z glide to Thomann 2 weeks back,they sent me pre-payed parcel farce documents which need to go inside and out,sent it back in the box(es) it came in,just had to drop it off at my local (very small) post office,return had tracking and it was back with them in 3-4 days and refunded within 8 days,jolly good show id say.

Cabicular

Yeah I've never had any issues with them returning stuff

Cabicular

They charge 15 euros to collect it but free if you take it to the PO

rlw

Thanks chaps - guitar was ordered yesterday pm.