What an experience! When you navigate the spoken menu system and gone through all the rigmarole of A/c number etc., the agent frequently puts you on hold to allegedly consult a colleague. This is to prolong the call and wear you down. And I have found that the agent 'accidentally' cut me off when putting me on hold.
My latest query was why Sky showed no loyalty to me [a customer of more than five years]. No discounts, no free Sky packages for a few months, no free Sky Sports during the Ryder Cup, still paying the HD additional charge even if most TVs are HD and a lot of stations are HD. Etc. After a few hours of getting nowhere, being on hold, cut off, I received a text message from Sky. This message included a Sky.com reference number that would give the decision on my 'query'. The problem was that there is nowhere on Sky.com that has the facility to input this reference number! You could not make this up. I phoned Sky again and eventually an agent explained that I had been granted a 10% or so discount for three months. She could not explain the reference number text and seemed unaware that such a text was sent to customers who complained.
I will be cancelling my Sky account just as soon as I can arrange a 'free to air' equivalent of the Sky HD system. There is only one word that adequately describes Sky but discretion prevents me from using it on a public forum. [Hint: the first letter is W]
Anyone else had any similar experiences with Sky?
Insanity: doing the same thing over and over again and expecting different results. [Albert Einstein]
Nil Satis Nisi Optimum
Comments
http://www.freesat.co.uk/get-freesat/recommended/boxes