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Times are tough in musical instrument retail, which makes stuff like this absolutely baffling and infuriating in equal measure.
The hardware is there but the actual manufacture and finishing is proper diabolical.
https://alliedlutherie.com/products/ebony-fingerboards
"To make it all work, we have to use much of the ebony that has been discarded in the past. This roughly translates for us (a supplier) as buying a mixed grade of ebony at one price. The standard sized fingerboard runs about 21" X 2-7/8" X 1/4" sanded both sides. The boards are fixed (meaning all pin-holes, or worm holes are filled) and they are dried, and ready to use."
Yeah I’m moving it out of my room til its gone! Lol...
https://www.andertons.co.uk/search?categoryId=&storeId=10151&catalogId=3074457345616676668&langId=-1&sType=SimpleSearch&resultCatEntryType=2&showResultsPage=true&searchSource=Q&pageView=&beginIndex=0&pageSize=24&searchTerm=Ouija&authToken=-1002%252CXZvf36sLiPiYegUJrwTEpYgBzE92SYyViFqNTYY0v8k%253D&#facet:&productBeginIndex:0&facetLimit:&orderBy:&pageView:grid&minPrice:&maxPrice:&pageSize:&
Thing is.. its on Feefo still.
https://www.feefo.com/en-GB/reviews/andertons-music/5e67c96be4b0cd23b9370cf2/customer-review-poor-quality-even-worse-customer-service?displayFeedbackType=BOTH
No I never raised it with them... however now maybe I should include it as well. Hopefully they’ll look into whats going on anyway!
I’m like, yeah you are in the hub which receives the guitars from the factory, inspects and sets them up then ships them to the Uk.
They did say they inspect and set up ‘these instruments’ in their Us facility before shipping onwards though, and their regional distributors like Sound Services should also inspect them before shipping to stores.
So they didnt bother answering my questions. Like why would the US facility accept this shit from the factory in the first place, let alone then ship it out.
No doubt tell me to take it up with either the company themselves or the retailer.
my last two buys were Rivolta and Lucem. Both fantastic instruments made overseas but properly inspected and set up, they play and sound great and both less than £800 new.
It’s sad when this happens to a brand you used to admire, but frankly I would just move on. A company with this level of disrespect for the people it relies on simply doesn’t deserve your (or anyone else’s) money.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Doesn't take much to work out what''s happening here.