So today, one of my colleagues phones me says when I'm next over, can I have a look at his laptop, I ask what the problem is, he says it will only charge when you hold the cable in certain places.
I said sounds like the charger cable is damaged, has anyone accidentally yanked it, he said no, I said well its unlikely to have just happened could something have fallen on it, could the cleaner have done it etc. It's very much the socket, not the charger btw - what was once a good solid fit is now very wobbly.
Anyhow, go over and the power cable is hanging on its own weight across the floor behind his desk to a distant plug, I said oh someone must have caught it, not a great place to run the cable really, he said its fine, it can be repaired under warranty and I said I expect they will claim accidental damage for a broken power socket and I'm not keen on ringing them and lying when I think it is accidental damage.
Thing is buying laptops is difficult in our business, this one is three months old, of a decent spec, and having the power cable hanging across the room puts weight on a socket, which is bad enough, but clearly someone has tripped and broken it, its not happened magically.
Anyway, simply by investigating how it happened I got "you're a right Sherlock Holmes today arent you" and I replied I was just trying to work out how it happened as its unlikely to have physically broken without being twisted or yanked.
Accidents happen, but simply treating not-inexpensive kit with contempt and then acting like im in the wrong for investigating how it got broken... well it really grinds my gears.
If someone rang and said "shit im sorry, i tripped over my power cable and i think my laptop might be broken" id never get cross or even a bit off - but i dont get the attitude of contempt for the equipment.
End of rant.
You are the dreamer, and the dream...
Comments
of course she claims no knowledge of how it happened despite being the only user of the things since it was bought.
She raised a ticket again this week that her headset isn't working, we check the tracking and see her new one hasn't been delivered yet.
soundcloud.com/thecolourbox-1
youtube.com/@TheColourboxMusic
I've just come off a call to one of our users who took delivery of a new laptop with pretty much nothing but the domain logon configured. A call to our friends in India to get the rest of the configuration completed and they allegedly couldn't even connect to it - not even with Teamviewer despite the laptop having a full internet connection. As usual I get the call to sort shit out even though I have no admin rights any more. Needless to say I was connected within 30 secs.
I know, not so much stupid users as its the crap outsourced support, but bloody frustrating as I'm again getting as many calls as when I used to do the job.
Another time was an overheating laptop that, upon disassembly, I found a large amount of chocolate melted in the heatsink fins and lower section of the case.
Ebay mark7777_1
Dangerously likely to maybe cheer me up!