I decided to sign up for a Reverb account to sell a few pedals recently.
Almost immediately upon listing my 3 items I was inundated with spam messages from chancers clearly trying to basically steal from me.
Not a good start.
Then a pedal sells - my TC Electronic Sub N up Mini- and I'm 'paid' immediately. Great stuff, I think to myself, and off I go to get it packaged up and posted.
As I was trying to attract buyers, I offered free postage. Trying to save money I opted for Royal Mail 2nd Class, but without tracking number (big mistake! ).
Upon posting the pedal, I message the buyer - No reply.
I send more messages over the days, no replies.
About 10 days pass, no news, and, no money for me.
I finally reach out to Reverb Customer service - he says he's not received the pedal.
I'm fuming - why is he not replying to me, but is apparently communicating with them?
I'm blatantly getting scammed here and I'm not having it.
(I do accept that I've probably messed up my end by not getting postage with tracking)
Anyone with any experience in this area please?
(Apologies for my terrible writing, I've just had a 24hr journey back from holiday where I got food poisoning and I'm a little bit delirious! )
EDIT - REMOVED DETAILS OF BUYER
Comments
Still, what would the game plan be of this guy then?
Hope that one day someone doesn't provide tracking, then strike?
Maybe he genuinely hasn't received it..?
In your case, it's odd that the buyer didn't contact you before flagging non-receipt to Reverb, and even more suspicious that he's blanking you. As you suspect, he's probably a robbing CU Next Tuesday.
Perhaps I'll share my email chain with Kevin from Reverb...
Can you prove that you sent the pedal?
Kept the receipt until delivery was confirmed then got rid.
Such a receipt must count as proof of postage?
It proves that something was sent, though, if you cast your mind back to the famed “photographer”, you could post anything and still get a receipt.
Which really just highlights the risks - to both buyers and sellers - in online marketplace transactions. There are so many ways in which one party could scam the other, or either/both could think they’ve been scammed when a genuine problem - like lost packages - occurs.
I was just making the point that the receipt has details of the tariff for sending, thus giving an approximate size & weight of an item. Might help if a sympathetic agent was looking into the case. Clutching at straws I know, but worth a try
Many guitars have a re-sale value. Some you'll never want to sell.
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Remains to be seen if the pedal ever makes it to him or not, and if I end up being out of pocket, but ultimately I just want to put this all behind me now!