My wife ordered a couple of items last week from Boots and Amazon - not Christmas presents but expensive - one item was a large bottle of Channel No5. Both items were shipped and stolen. Amazon have an excellent system and were honest in saying they had a problem and have replaced the item with express delivery. Boots were using Hermes and are in melt down. It seems Hermes used ordinary people in their own car and pay them something like 50p a delivery. The lady on the Boots helpline was stressed - we're not the only ones. They cancelled the order and refunded the money saying they had no confidence the delivery would be made.
Maybe Amazon and Boots should have stuck with the Royal Mail ... the cheapest isn't always the best.
Remember, it's easier to criticise than create!
Comments
http://www.theguardian.com/money/2014/apr/07/courier-yodel-hermes-delivery-fail-complaints-budget
Remember, it's easier to criticise than create!
Seriously: If you value it, take/fetch it yourself
Hermes and Yodel are a joke. That's doesn't mean that everyone who works there is , but the companies are.
http://www.dailymail.co.uk/news/article-2878481/Internet-gift-not-arrived-Pity-drivers-paid-just-45p-deliver-no-sick-pay-pension-holiday-sacked-moment-s-notice.html
Remember, it's easier to criticise than create!
Remember, it's easier to criticise than create!
Seriously: If you value it, take/fetch it yourself
Just a thought, but why don't senders put stuff in more innocuous packing? It's really obvious when it's a DVD in the package and if the OP's perfume got stolen, it must have also been obvious it was something inside worth nicking.
Knock at the door.
Open door .. man from Yodel [he had a Yodel jacket].
Man from Yodel: "Parcel for you"
Me: "Thanks"
He scans it, hands it to me and walks away.
I look at the package - wrong address. The parcel is not for me.
Me: "Hey"
Man from Yodel: "What?"
Me "Wrong address"
Man from Yodel: "You sure?"
Me: "Yes"
Man from Yodel: "Do you know where the address is?"
Me: "No"
He obviously had been driving round, couldn't find the real address and thought he'd deliver it to me. Might have been OK but a package from Miss Selfridge doesn't really float my boat.
Remember, it's easier to criticise than create!
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