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Seriously: If you value it, take/fetch it yourself
The main problem with all this is Oftel insisted that BT be broken up to encourage other telecoms companies to tender for business. All that ensured though is that no one company is responsible for the whole phone line. BT own the exchange buildings and the equipment up to where the line breaks out of the exchange, Openreach own the cables from the exchange up to the sub's house, you own everything after the master socket. Everyone then just plays pass the parcel with faults and it takes a while for them to get to the right person who can actually fix the fault. I know it's frustrating if you're the sub and you've got a faulty line but conditions are lousy for the engineers nowadays. They're hassled nonstop by management, work conditions are getting worse by the day and morale has hit the floor. It's one of the main reasons I bailed from BT: I was told I had to go on external engineering (providing lines and fixing faults). Worst job ever. No thanks, bye bye.
To be fair, we've had no difficulty in getting engineers out.
Engineer #5 arrived this morning.
Of course, engineer #5 knew nothing about the work done by engineer #4 on NYD, nor even that engineer #4 had been out to look at it. So engineer #5 went through the usual set of tests ...
He's fixed something different, without needing the traffic light controls on the road that engineer #3 said was needed, nor the second guy that engineer #4 said was needed to assist the work.
My router is reporting the best line speed for a long time, so fingers crossed. Just hope engineer #6 doesn't balls it up when he arrives tomorrow.
So, short version, you're pretty much stuck with what you've got! Sorry chief!
I was going to say there should be full records of previous work done on your fault Tony but @mike257 has already told you all you need to know.
My YouTube Channel
They ought to send around half naked women engineers in bikinis. Is it not sexist that all BT, Openreach and subcontracted engineers are blokes.
I wouldn't care how slow my broadband was if they sent around half naked chicks in bikinis.
I don't understand feminists. They sit at home and have a stream of the opposite sex of all ages, soaked in bad aftershave and BO come around and service their houses, yet STILL they moan
Ungrateful wenches. Feminism has had it's day. The truth is that they don't know how lucky they are.
Do they know how much chance a bloke has of meeting the opposite sex by calling on an engineer or tradesman?
Zero.
In these politically correct days, the time for Openreach chicks in bikinis...climbing telegraph poles..,...'Oh I've got creosote on my thigh....can you help me wash it off'.
....'OK love'
I don't want to see another make engineer, ever. Sexist bastard of a company.