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Pay £340 for £419 Dawson's Music Store Credit
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Hey, I just bought a Strymon Timeline a couple of days ago from a Dawson's shop to replace some gear that was stolen.
Luckily the stolen delay unit was returned but unfortunately, Dawson's don't do returns and there's nothing they sell that's useful to me.
Hoping to get my money back somehow. Any help is appreciated, thanks!
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Part of me thinks Dawson's should be more helpful on this, but rules are rules (i guess...)
I'm too skint to help, but good luck getting it sorted
I'd tried to check their returns policy on their website but it only gave details for online purchases which is a pretty decent returns policy.
Turns out in-store they absolutely refuse to do returns. Only exchange or store credit.
The trouble is, from a legal standpoint, and unlike things bought online, buyers don’t have an automatic right to refunds and it’s down to the discretion of the store.
They were pretty adamant / I spoke to the manager every time about it and got the same answer, no refunds.
I didn't get a T&C stapled to the receipt but yeah majorscale is right, I don't have an automatic right to a refund.
Their instore return policy (or lack thereof), is written in an obtuse way and definitely seems designed to trick buyers.
Especially with all the returns info on their site claiming they offer returns. Very annoying.
Great deal though!
@ac_ if you use twitter you should tweet them a link to this thread!