Time for a plug for Vanson Guitars. I bought a Wilkinson tremolo from them that was advertised as having a steel block, but when it turned up, it was monkey metal. I contacted them & in no time I had a reply from Ben, who agreed that it had been wrongly described & asked if I wanted to return it, or see if the factory would supply a block for it. I went with option 2, as it was the trem I wanted, he said he would contact the factory to see if they would supply him a sample, so it wouldn't cost me. He since sent me 2 messages to say he hadn't forgotten me.
I got a message this evening saying the would supply one, but he would have to pay the freight, not really an option, or it could go with their next order, around 4 months!! Again he offered for me to return it, or give me a partial refund.
I must say, I have nver experienced this level of customer service from any other guitar parts company & I have dealt with quite a few. That & the fact they supply very good quality, exceptional value products, I couldn't recommended Vanson highly enough.