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They do answer the phone in my experience. Hope you get your issue sorted.
I don't think it's unreasonable for things to take up to a fortnight to arrive, especially this time of year.
(formerly customkits)
I pulled the singer up about it and he said they found it harder to communicate face to face. I remember thinking "well, that is literally the death of society."
It's more common than you'd think too.
Where e-mail or text is rapid communication, but allows people to deal with them when it's convenient.
So, for me, I prefer e-mail, and tend to only resort to the "talk to me now, talk to me now...." machine when I have to.
I stated the facts in my original post - apart from saying I wasn't very impressed I gave no personal opinions at all. This was hardly an attack. I was just asking if there was a contact here who might be able to help me.
The reason I didn't want to phone them to follow up was this: I live in Argentina. It's an expensive international phonecall. Simple as that. Sorry if that doesn't fit with your "socially inept under-25" theories.
This is a business with a predominantly-online profile. That's where they do all their marketing, and the vast majority of their sales. I think these days 3 days is a long wait for an email reply from a modern, online company.
For the people who are actually interested in the facts and not just making baseless assumptions, here is a follow-up...
I phoned a few hours ago (an international call as mentioned above). I spoke to Tom (?) from the shop. He apologised and explained two problems. One was that they have been having trouble with their delivery company (I didn't ask beyond that so I don't really know what that means). The other problem was that they posted my order to the billing address rather than the delivery address.
He was very polite and apologetic, and immediately organised a replacement to be sent out ASAP. The whole thing was resolved professionally and quickly.
I would (and will) order from them in the future. My only complaint was the lack of email response (and saying "I'm not very impressed" was hardly an inflammatory statement!). I am not the type of person who would join a forum in order to criticise a business.
I really don't appreciate all the assumptions made. Seems like some people here need to get off their high horses.
Some people cant keep on top of emails, so not at a rapid if they are dozens or hundreds of emails behind.
Ebay mark7777_1
Glad it's sorted for you, and welcome to the forum!
Stick around, there might be some spare high horses somewhere
My point about calling really is valid. It's the obvious way of getting in touch - despite cost and getting resloved vs hoping a small firm answers email.. born out by your quick call got it sorted.
We live in an online world and are used to instant interaction. Some companies are amazing at it. Lots are not, the Talk to me now nature of a phone call will always be the good option if emails fail.
It's just we see a lot of negative comments on companies here and in so many cases email is all that's been tried.
I’ve had this exact issue with this company before which is why I suggested calling in the first place. They were not keeping me informed via email and I had to chase them myself.
My ethos is this: if a company is happy to use the internet to sell a product and take my money, then the internet should work well as a method of communication.
In the case of Crimson it's clearly a company growing quickly and it seems as they adapt to greater volume they are having some teething problems. As mentioned above it was resolved quickly and professionally when I phoned - IMHO they should have read my email from Monday and done the same thing. If I hadn't phoned what is an acceptable wait for an email response? I didn't get a reply after 3 days. Is 5 days OK? A week? Two weeks?
Anyway, I have no problem with Crimson - I just feel like they probably need more staff to handle a growing business.