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I always hold up British Gas as the milestone for this kind of thing, and they do this too - automated lines which don't have the option you want, then when you are trying to book a boiler service you can't because you don't have a Home care customer number, because you are not yet a customer hence why you are calling. So in the end you give up and try to email about it off the website. When that doesn't work either you give up and then a text message appears - do you want to talk to us about a boiler service? Text yes if so. Of course I bloody do!!! So I text yes. I miss the call back due to life happening. I curse, I try to ring back. Hello, this is British Gas, we tried to call you but it's not urgent. Goodbye. Yes it is urgent I needed a boiler service two weeks ago!!!!
Oppress the people, then give them stuff you want them to have as it's for your benefit, humanise it, then skin them alive for it.
It should be the job of the job of the shepherd to watch over his sheep, not slaughter them
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Quite ironic that me as the manager responsible for online services is such a neo-luddite...
I presume it's one of those strange things whereby we pay money to assist someone in knowing all about or lives and everything we do.