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they updated the tracking with a signed for note and a photo of the delivered parcel at the door. Problem was it wasn’t our front door and the parcel in the pic wasn’t my wife’s dress.
i could read the shipping label on the photo and it was for an address over a mile away. I went round there to try to find the parcel but just got abuse hurled at me.
a day later one of our neighbors in our building appeared with the parcel. They had signed for it afterall but fk knows where and why the DPD driver uploaded the tracking with the wrong photo.
I hope it turns up soon!
• Youtube - https://www.youtube.com/@Goldeneraguitars
They had the audacity to keep trying to approach the wrong address owner to confirm that they still had the item before finally refunding me. Went on for nearly 4 months until I I took it up with the credit card company. Turns out the house it was delivered to was empty and up for sale...
And Im keeping my sheds and cars locked and leaving nothing outside the house!
Parcel one - failed delivery
Parcel two - failed delivery
Parcel three - coming today
Amazon replaced parcel one (with parcel 3... uh oh!)
So I thought I'd talk to them.
Webchat - "Charlette" declared that the Data Protection Act meant she couldn't tell me where the drive was dumping my stuff... before I could even type out that the Data Protection Act was something I had to know to pass two exams so I knew she was lying she'd already ended the chat... briliant.
So, phoned them.
Helped by one of those super friendly sounding south african accents I was speaking to a helpful person.
Started with parcel 2 because it was the most recent - this is being investigated and the Driver is Mike (this is an Ebay order, so unlike Amazon
Parcel 1 - turns out it was a failed delivery but the driver put the wrong info in and it's on its way again today - with a note to try the actual address this time
Parcel 3 also has a note now.
By this afternoon I will know if I have had some success... fucken Yodel
^ this - YYY oh frigging Y!
By that time I was worried and contacted the seller who claimed to have sent it by 48 hour Hermes. The tracking information said it had been left in a 'secure location', which is tricky as we live in a Victorian terraced house with a small patch of garden at the front. But there was no card to say they'd done so - and what is more, I was in the house at the time of delivery... I admit, I did check under the hedge that divides it from next-door!
So I contacted Hermes and eventually received an email that claimed it had been left with a neighbour and a card had been left. It hadn't but never mind, I went to the neighbour and got the parcel.
Turned out the guy I'd bought it from had put the wrong house number on the address and the people from there were on holiday, which is obviously where the card went. Oh how I laughed. After a lot of swearing.
They're literally being paid to safely deliver a parcel, why the fuck should I need to insure it? Surely if it's not delivered safely they have failed on their part of the contract?
Id very much like for delivery prices to increase a chunk, if it means fairer pay for the workers and better care taken. I think it's just been a race to the bottom, and everyone loses.