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The Dawsons thread got me wondering, when you go into a new (to you) shop for a browse or to buy something specific do you require, from the person serving you, good customer skills or musical ability/guitar knowledge?
Yeah, I know it would be cool to have both, but this is just a theoretical discussion to get the juices flowing and promote a bit of banter.
Remember, play nice, no biting or scratching!
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Comments
Ideally a skilled sales person gets to know and understand their customer by asking questions and will suggest things which they genuinely believe the customer will like.
It's probably the case that that skill set and level of knowledge won't come fully formed in a new recruit - but their desire to develop it and offer genuine help is vital if a 'bricks and mortar' retailer is to justify its existence.
nothing worse than ponytailed Johnny Alltheriffs who wants nothing more than to try the guitar out for you. I get that the music career didnt work out for you mate, but you dont have to be such an insufferable tit.
(I was bitten by a guitar shop assistant as a child).
If I've entirely taken leave of my senses and decided to buy something in an actual shop for 30% more than it's available online, all I want is politeness as and when asked for.
Honest answers. No made-up BS.
Hand me the guitar that I want to try, ok check it's in tune first, let me have a play with it.
Pretty much like I've always had at Coda.
If a complete novice/parent (or other) who knows nothing want you to demo a guitar/amp then you can. Also, offer some advice on periferal stuff (Ie tuition books/DVD's etc) and answer questions honestly.
Ringleader of the Cambridge cartel, pedal champ and king of the dirt boxes (down to 21)
It seems to be the case in most shops that they can't pay good wages to get good staff. If you think guitar shops are bad then you should try PC World.
**Signed up to reply to a few comments regarding the shop, had a look about....decided to stick around! Opinions are my own and do not represent the views of Guitar Village.**
steve@guitarvillage.com | www.guitarvillage.co.uk
You can't say that! Thats ridiculous, why would a shop ever think about doing that? 8->
Vintage v400mh mahogany topped dreadnought acoustic FS - £100
Indeed!
Vintage v400mh mahogany topped dreadnought acoustic FS - £100