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Maybe those two strings are slipping on the tuner posts?
You could try turning the tuner peg normally and just put a finger on the top of the tuning post to see if it's rotating (that is, to see if the gears are working.)
If the gears are working then I'd guess it's possibly a string slipped off the tuner post...
What type of tuner are you using?
Have you tried tuning to the other strings to get them to pitch?
PS I'd always fit new strings to any guitar I'd just bought.
do you know how to tune using the 5th fret of the adjacent (lower pitch) string ?
(except the 4th fret of the G string - the 4th string)
apologies if teaching you you to suck eggs etc
“Theory is something that is written down after the music has been made so we can explain it to others”– Levi Clay
The tuner was a clip on Tiger Chromatic Guitar Tuner
What do you mean with tuning to the other strings to get them on pitch?
It's just annoying if I have to get new strings. Like this guy claimed there was no problems with it, if he'd have been straight with me and told me the strings were dodgy or whatever, I'd have been cool. But lying to con a newbie ain't right.
The tuner is working fine and everything, it's not the tuner.
Just don't know what direction to turn it to get it on the tuner, scared of breaking the strings.
Calling a member out for lying and conning you is exceptionally poor form. It’s highly likely to be a issue which is easily resolved....
Yeah, it might be something that can be resolved easily and I may be overreacting, yeah. But I have anxiety, and am going through a rough patch at the moment, so maybe overreacting yeah. But I still won't let some joke of a person walk all over me.
that will be either your bottom or top string, so try and get one of them close to that pitch
that will be a good starting point
the seller possibly loosened / detuned the strings for travel,
So fret the thickest string (E) on the 5th fret and tune the next thickest string (A) to match that note.
Fret the A string on the 5th fret and tune the next string (D) to match that note.
Fret the D string on the 5th fret and tune the next string (G) to match that note.
Fret the G string on the 4th fret and tune the next string (B) to match that note
lastly fret the B string on the 5th fret and tune the last string to match.
You are aware that the guitar has locking tuners?
For all sorts of very good reasons relating to neck tension and the risk of damage I loosened all the strings off before shipping to you.
You quite sure you're using the tuners the right way? Plenty of information on the web about them. See eg:
https://www.guitarplayer.com/gear/guitar-essentials-are-you-using-locking-tuners-the-wrong-way
If you want to chat further you have my details. Might have been nice if you contacted me first before engaging in public histrionics, but let's see if we can get things sorted without any need for any more of the above, yeah?
The obvious tests to perform are to try the Tiger tuner on a different guitar and to try tuning the PRS SE One using a different tuner.
On a right-handed PRS SE, turn the E, A and D anti-clockwise to tighten. Turn the G, B and E clockwise.
This can only go wrong if the previous owner had wrapped a string on the wrong way around the string post. In my opinion, the vendor can be trusted to get this right.
So where do we stand on making wild accusations?
It's a pretty common means of tuning one string to another, so bottom E fretted at the 5th fret should give you an A to match the open A to, and so forth.
And neither should you. And neither are you.