How useless are DPD?

Flink_Poyd

Foster said:

Flink_Poyd said:

Monkeybone said:

randella said:

You're not having much luck - bobbins service is that.

The one thing that made them go from woeful to decent around here was that they figured out how to leave a parcel when you're out.  It's not rocket science, granted, but it makes all the difference.

It's not that we "figured out" how to leave a parcel, we're not allowed to without written authorisation from the sender or recipient. I've had people say to me "if I'm out and you're delivering here again, just leave it in etc", I then have to explain that they have to either leave a note or choose this option when ordering, as if I leave a parcel without authorisation I could get fired. 

Foster, it sounds like your driver needs retraining. 

This is what a lot of people don't understand. The contract is with the shipper not the recipient.  If the shipper asks that we get a signature that's what we have to do. 

So why is "leave it in a safe place" an option with DPD (either online or via telephone)? Or rather why is it when Amazon contact DPD to tell them to "leave it in a safe place" that DPD still fuck about with "Nobody was in so we kept it in the depot 40 miles away".

In the end I got my parcel because, by pure luck, my mum had popped over whilst I was at work to drop something off at my house - she had to sign for it. 

I have no idea as I don't work for DPD but different shippers specify different things. Apple for instance insist on a signature and can only be delivered to the stated address or a drop off shop, never at a neighbour. Another company may use what's called authorised release where it can be left in the porch without a signature.

 I'm surprised they don't have some sort of drop off shop for when you aren't in, my local Halfords is one so you can just go and collect from there. 

meltedbuzzbox

Dpd have always been excellent for me. Both personally and commercially