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No comment on whether they're right about these holes or not, but that might be what they're trying to say.
I just do not want, and cannot accept dowled and redrilled necks etc on guitars of such value - particularly the brand new blonde one. I just don’t think I should have to accept that in a million years
https://flic.kr/p/2n4Akk9
But it is quite different to what was done to your guitars.
The Vintera was built by a guy in Mexico on a production line. Your custom shop was assaulted by a nutter with a hand held drill after it left tgmhe factory
Fitting threaded inserts requites a fair bit of care and meticulous setting up. When I was doing repairs,-which I stress I don't do now due to being too busy making pickups - I built a jig that clamped the neck heel in question between two 90 degree cheek rails under my drill press. I then used a dial test indicator to insure the drill bit would run not only 90 degrees to the side clamps, but 90 degrees to the long side of the neck heel.
Formerly TheGuitarWeasel ... Oil City Pickups ... Oil City Blog 7 String.org profile and message
You will need to take the guitars to a genuine luthier though to work out the cost of remedial work and the devaluation amount for the guitars before you make a claim against them. There's nothing there a genuinely talented luthier like Jon or Corvus can't make good for you, and it will look good again for sure. Most if not all of it should be invisible once reassembled too.
The yard is nothing but a fence, the sun just hurts my eyes...
A terrible thing to happen, hope you get it sorted and do keep posting on here, both for moral support and in case there’s anything that any of us can help with/advise on
And nice new guitar by the way. In terms of replacement custom shop parts, Stratosphere Parts sometimes have stuff.