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Comments
"Nobody is really researching robot jokes"
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Eeeeeeek!
Seriously: If you value it, take/fetch it yourself
Things can get lost/ damaged, which may or may not be the drivers' fault, but either way what is important is how it is resolved by the company itself. This is where many companies fall down, in my experience.
You know, sh*t happens. How that sh*t is cleaned up is the issue.
Customer service is how a company resolves an issue, it's not needed when the goings good!
Offset "(Emp) - a little heavy on the hyperbole."