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You try and get a solution and it’s an extremely painful exercise. However I never gave up and I got my money back when the small claims court summons hit their desk.
A friend told me that they will run you right to the death, then when they see you won’t give in you get the call to ask you to drop the claim and they will settle.
a friend of mine was a postman back in the 80’s/90’s. A lot of potatoes got all those Xmas presents from ‘missing packages’ on their rounds, or ‘accidentally damaging’ packaging at sorting offices so the contents were visible.
When I queried it the postie phoned the delivery office on speakerphone, the lass there got the details from the tracking number and said with nonchalance, "oh that's gone to the wrong delivery office, you won't get that until tomorrow now".
Absolutely no urgency at all despite the fact that I needed that delivery for a trip I was taking the next day, which was the reason I'd selected and paid for special delivery in the first place.
In the end I had to drive to the wrong delivery office and collect it myself. Outstanding service, eh?
And as for compensation, Royal Mail do not care, they just run you round the houses for months asking the same set of stupid questions by email until the time limit to claim expires.
To be fair though, we have the best postie ever. His name is Mo and he's always happy and it's always a pleasure when he knocks on the door to hand us our mail and have a quick chat. The day he gets fed up and moves on will be a sad day.
There is no 'H' in Aych, you know that don't you? ~ Wife
Turns out there is an H in Haych! ~ Sporky
Bit of trading feedback here.