DPD Usless Courier Service

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DPD what a bunch of clowns. So I arranged to send a parcel with them using the mobile app. They don’t give you a label to print off just a 2d bar code on your phone for the drop off points to scan. Well after trying 2 drop off points who both refused to accept it without a label and a 20 mile wasted round trip, I phoned them to ask if they could email me a label. No you don’t need a label was the answer. We can’t email you a label and you don’t need one. The shops should accept the parcel do you want to try another drop off point??? No thanks I’ll have my money back. Daft thing is the same happened to me about 3 months ago and they told me it was a new system and the drop off points hadn’t all been set up. Well silly me thought that by now they would have. Never using them again.
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  • BigBearKrisBigBearKris Frets: 1087
    I've always found them prompt and problem-free.
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  • octatonicoctatonic Frets: 19125
    DPD managed to ship an Apple Mac from China to me here in Singapore in under 9 hours.
    I am the juice of four limes.
    Trading Feedback

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  • Never had a problem with DPD, shipped a guitar to the Netherlands 2 weeks ago with them. It was collected on the Friday and arrived with the buyer on the Monday. Excellent all round. 
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  • I've not got an issue with their actual delivery service, real time updates on where they're at on the status, but the driver who we usually get is a miserable fucker and barely says hello when I open the door, yanks the electronic signature device thing off me when I've barely started signing it.
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  • RiftAmpsRiftAmps Frets: 1329
    edited December 6
    DPD are great. The app works brilliantly and I always know what's going on.

    RE labels - I think I understand the problem here...whilst the app doesn't give you a shipping label (addresses and barcode) for drop-off services, you still need to attach your own address label (delivery and return address) for the drop-off location to accept it. The driver will then attach the shipping label (addresses and barcode) to the package when he/she collects it.

    Seems silly, but these drop-off locations get many, many packages a day and an unlabeled box will quickly go missing.
    Rift Amplification
    Handwired Guitar Amplifiers
    Brackley, Northamptonshire
    www.riftamps.co.uk
    *I no longer offer replacement speaker baffles*
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  • HHwarnerHHwarner Frets: 75
    edited December 6
    RiftAmps said:
    DPD are great. The app works brilliantly and I always know what's going on.

    RE labels - I think I understand the problem here...whilst the app doesn't give you a shipping label (addresses and barcode) for drop-off services, you still need to attach your own address label (delivery and return address) for the drop-off location to accept it. The driver will then attach the shipping label (addresses and barcode) to the package when he/she collects it.

    Seems silly, but these drop-off locations get many, many packages a day and an unlabeled box will quickly go missing.
    The package had an address label attached by myself. This is 3 times for me now using the drop off shops so never again. Each time I was told by the shop I need to print the DPD label off but obviously there is no label to print off as a bar code is provided. To be fair, its probably the fault of the drop off shops but you would think that questions would be asked if enough people were turning up with just a bar code?????
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  • DominicDominic Frets: 4083
    had nothing but problems from them ..........UPS every time
    One thing I have found is that if you go through a parcel broker like Parcel Hero it often causes problems with the courier 
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  • Quite a few shops I know use DPD and they seem to work most of the time.

    I've not found them trouble free though - they seem to have a penchant for losing things and/or smashing them up.

    They are still not forgiven for smashing up two amps that were being sent to me, one of which was an unobtainium limited edition. Wankers!!
    Link to my trading feedback: http://thefretboard.co.uk/discussion/58787/
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  • snakemanStoosnakemanStoo Frets: 1531
    My local DPD driver is great, reliable and friendly.  When it's his holidays the service is ...  not.

    Yodel here are not great, and UPS are spotty at best.
    PSN id : snakey33stoo
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  • My three most recent experiences with DPD -

    1 - Was waiting in for a parcel to be delivered. I saw the van coming down the road so went outside. Driver hit my wing mirror, grumbled a bit and drove off without apologising. I checked the tracking a few minutes later and he’d updated it to “nobody in to receive parcel”.

    2 - Waited in most of the day for a parcel but had to go out about 4pm. Item was out for delivery so called them and requested they drop off at my local parcel shop instead. Was told it’d take them two days to do this, even though they had to go right past the parcel shop to attempt delivery at my house.

    3 - Was expecting a delivery from them but wasn’t going to be in so I paid extra for a Saturday delivery. They didn’t even bother loading it on to the van Saturday and I didn’t get it until the Tuesday.

    DPD are a load of shite.
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  • Arktik83Arktik83 Frets: 284
    DPD driver tried to deliver the parcel to the road next to mine, said that nobody was in and took a picture of the door to show this,  I'd been waiting in for the parcel so instantly notified DPD of their mistake to which I was told that they wouldn't be able to come back and drop it off even though they must have been less than five minutes drive away unless he had a DeLorean.

    I always found their customer service to be polite but not very helpful in terms of getting things sorted, didn't even bother to try and contact the courier.
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  • bingefellerbingefeller Frets: 5483
    DPD are great.  I had a problem with them and they got the driver to deliver me a DPD biscuit with my name on it as way of an apology.  Our regular driver, big Gary, is very reliable.  
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  • Sham61Sham61 Frets: 8
    Always good and reliable where I live. The app has always been accurate and Saeed always has a smile. It helps working shifts, I always try and arrange delivery for when I am off. It's Hermes I always have problems with.
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  • OctafishOctafish Frets: 1165
    DPD are great.  I had a problem with them and they got the driver to deliver me a DPD biscuit with my name on it as way of an apology.  Our regular driver, big Gary, is very reliable.  
    That might seem a nice gesture, but have you never heard of 'milky biscuit'?
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  • FretwiredFretwired Frets: 17733
    Use DPD a lot. Never had a problem. And I've always had to print a label. Andertons use them.
    My pump-action drivel gun is smoking hot today!
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  • bingefellerbingefeller Frets: 5483
    Octafish said:
    DPD are great.  I had a problem with them and they got the driver to deliver me a DPD biscuit with my name on it as way of an apology.  Our regular driver, big Gary, is very reliable.  
    That might seem a nice gesture, but have you never heard of 'milky biscuit'?
    Please don't.....I had white icing.  




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  • OctafishOctafish Frets: 1165
    Octafish said:
    DPD are great.  I had a problem with them and they got the driver to deliver me a DPD biscuit with my name on it as way of an apology.  Our regular driver, big Gary, is very reliable.  
    That might seem a nice gesture, but have you never heard of 'milky biscuit'?
    Please don't.....I had white icing.  




    :o
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  • robgilmorobgilmo Frets: 1632
    Octafish said:
    DPD are great.  I had a problem with them and they got the driver to deliver me a DPD biscuit with my name on it as way of an apology.  Our regular driver, big Gary, is very reliable.  
    That might seem a nice gesture, but have you never heard of 'milky biscuit'?
    Please don't.....I had white icing.  




    No, You didn't.
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  • 57Deluxe57Deluxe Frets: 5969
    How about DUP - are they any better at couriering?
    <Vintage BOSS Upgrades>
    __________________________________
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  • strtdvstrtdv Frets: 1261
    57Deluxe said:
    How about DUP - are they any better at couriering?
    Well they're allegedly delivering Brexit..
    Robot Lords of Tokyo, SMILE TASTE KITTENS!
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  • Bunch of clowns. 

    Had a Friedman Runt to return to Andertons. Booked for Monday, never came. Okay, Tuesday. I'm waiting in at the time, I see the van, and it turns around and leaves. Much complaining ensues. Wednesday comes. Doesn't even show up. Each time they say they couldn't get entry. Entry to what? 

    The amount of times I've selected to collect at the depot to save this crap and I get there and they don't know anything about it is mind-blowing. 
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