DPD what a bunch of clowns. So I arranged to send a parcel with them using the mobile app. They don’t give you a label to print off just a 2d bar code on your phone for the drop off points to scan. Well after trying 2 drop off points who both refused to accept it without a label and a 20 mile wasted round trip, I phoned them to ask if they could email me a label. No you don’t need a label was the answer. We can’t email you a label and you don’t need one. The shops should accept the parcel do you want to try another drop off point??? No thanks I’ll have my money back. Daft thing is the same happened to me about 3 months ago and they told me it was a new system and the drop off points hadn’t all been set up. Well silly me thought that by now they would have. Never using them again.
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Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Rift Amplification
Brackley, Northamptonshire
www.riftamps.co.uk
One thing I have found is that if you go through a parcel broker like Parcel Hero it often causes problems with the courier
I've not found them trouble free though - they seem to have a penchant for losing things and/or smashing them up.
They are still not forgiven for smashing up two amps that were being sent to me, one of which was an unobtainium limited edition. Wankers!!
Yodel here are not great, and UPS are spotty at best.
1 - Was waiting in for a parcel to be delivered. I saw the van coming down the road so went outside. Driver hit my wing mirror, grumbled a bit and drove off without apologising. I checked the tracking a few minutes later and he’d updated it to “nobody in to receive parcel”.
2 - Waited in most of the day for a parcel but had to go out about 4pm. Item was out for delivery so called them and requested they drop off at my local parcel shop instead. Was told it’d take them two days to do this, even though they had to go right past the parcel shop to attempt delivery at my house.
3 - Was expecting a delivery from them but wasn’t going to be in so I paid extra for a Saturday delivery. They didn’t even bother loading it on to the van Saturday and I didn’t get it until the Tuesday.
DPD are a load of shite.
I always found their customer service to be polite but not very helpful in terms of getting things sorted, didn't even bother to try and contact the courier.
Remember, it's easier to criticise than create!