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Primarily; the installation of Monty’s threaded neck inserts in all three guitars and full set ups
but J White in his cocky, self-assured manner insisted that they’d fitted “…thousands of these…”.
I advised them that for the pickguard inserts, the manufacturer recommends a 5 to 5.5mm drill bit… they measured the diameter of the tiny inserts at 4.5mm and told me that they’d be using that size drill bit, as “…we don’t listen to the so called ‘experts’!!” As they scoffed.
the Monty’s inserts came with a drill bit and installation hex tool
he then elected not to call me and alert me to this hideous mistake, and instead decided to remove the accidentally fitted neck inserts, crudely fill the large holes very roughly with an unknown material, fitted the little pickguard inserts with some way off centre (so none of them align with my pickguard) and to crudely touch up the resulting monstrosity…
It didn’t cross his mind to call me immediately and ask me to come in (along with my pickguard to confirm hole positions)
AND - they tried to invoice me fully for this!!!!
I’ll let you absorb this total abomination; before I move on to the shit show that followed, when he then removed the ‘neck inserts’ from the body and ‘installed’ them in the necks of the 3 guitars as outlined above..
https://i.imgur.com/nIs67Nw.jpg