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If you want to deal with a difficult, egotistical man with delusions of grandeur, whom in the consultation will ignore your requests, openly rubbish others for not being as amazing as him, and do what ‘he’ wants to do for you, and in my case, then totally f up your expensive and rare guitars, doesn’t call you to let you know, and undertakes botched repairs to his awful mistakes; - do go ahead and book in there.
He messed up a fairly simple fix on one guitar and did the precise reverse of what I asked him to do on the other - and that was really hard to get wrong. In the end I was so pissed off I grabbed my guitars and left, only too pleased to be off the premises. He just did what he wanted and ignored what I requested. And it was fucking expensive. Total waste of my hard-earned. It was the first time I'd actually used a 'luthier' and the whole experience put me off using one for some years to come.
I appreciate many of us on this forum are not necessarily in that position, either through hoarding or not being professional musicians, but still.
I really miss living close to the Guitar Repair Workshop in Salford, where Steve and his team introduced a booking slot system so you know exactly when you can your guitar seen to. It's a better experience for the customer and must help structure their workflow as a team as well.
The fella in Ash is very close to me but I've been going to Simon at SMB Guitars near Liphook who is also a top chap.
Formerly TheGuitarWeasel ... Oil City Pickups ... Oil City Blog 7 String.org profile and message
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