It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
I've not heard from them in a couple of weeks, last time was an email prompting me to set up a password for the account, which I did.
The account dashboard stated I should be up and running by October 26th. Back at the end of September I received an email from them asking for meter readings, which I duly submitted.
With it being 1st of the month today I thought it would be a good time, and good habit, to submit new meter reading, especially since I hadn't heard from them.
So I just logged in and was quite alarmed at what I saw. It doesn't look like they've recorded the meter readings I submitted in September as the dashboard stated that my first readings were still needed!
However, and this is weird, they seem to be monitoring my electricity usage, presumably using the smart meter I have installed - I find this odd since Avro never used the smart meters, they were installed by the previous energy supplier so Avro couldn't use them! But there's a whole usage history for electricity in my dashboard!
If they're using the smart capability of the electricity meter, why aren't the doing the same for gas, since the meters are both smart and were both changed at the same time?
The lack of information apparently available in my dashboard when I log in and the lack of communication from Octopus is making me very nervous, though.
Oh yeah, and the dashboard is also stating I don't have a direct debit set up and is prompting me to create one - I thought they were just taking over the existing Avro DD?
Again, twitchy ring time, think I'll get in touch and ask what the flippety flop is going on.
There is no 'H' in Aych, you know that don't you? ~ Wife
Turns out there is an H in Haych! ~ Sporky
Bit of trading feedback here.
As for the price increases, none of us are going to escape them. It’s just who’s offering the best deal as per usual.
I switched at the start of September onto a great fixed rate, not sure if that can last really
My new electric supplier folded 4 weeks after I switched, I've been moved to Eon
Had an email from Octopus on the 24th October advising setting up a password on the new account. Done. No readings, credits or Direct Debit details showing
It reckoned that things should be sorted out within 5 days, but having just checked online it now says 5th November.
Also the website states "Don't worry – Avro's administrators are still finalising bills, accounts and balances. Once yours is finalised, we'll automatically update the financial details here."
Thankfully I don't have 'smart' meters & I still have all my previous meter readings, so I reckon I'll hunker down & let it ride until the 5th & see what happens then. With luck the DD's & due meter readings might align on the 5th (I like a bit of symmetry).
The one thing that did bother me a bit, is that there was a debit to my bank account made by Avro on the 5th October.
Now I'm thinking that it wasn't Avro but Octopus, & the name attached to the ongoing Direct Debit just hasn't been changed yet.
Not great to be caught up in all this crap, but one things for sure, we aren't alone & there are probably going to be a lot more similar 'adjustments' to our lives for the next few years.
All done!
I'm staying with the Flexible Avro for now, but keeping a damn good eye on the prices.
In the meantime two more energy suppliers Neon and Social Energy Supply are sent to the wall by the latest waves in the energy market.
https://www.bbc.co.uk/news/business-59311551
Wholesale gas prices have risen by a further 17% as German regulators hold Nordstream2 up.
Anyone else stocking up on bearskins to see us through the winter...?
There is no 'H' in Aych, you know that don't you? ~ Wife
Turns out there is an H in Haych! ~ Sporky
Bit of trading feedback here.
My account is up and running, they're taking smart meter readings and have given me a balance of my account. the credit balance I had with Avro has been transferred so I'm mostly happy.
That said, they still seem to think I don't have a direct debit set up, but they seem to be getting the payments that the Avro DD is still taking each month.
I'm keeping a close eye on the account and will be keeping the account at zero balance, even if I have to make an extra payment each month to prevent from going into energy debt.
There is no 'H' in Aych, you know that don't you? ~ Wife
Turns out there is an H in Haych! ~ Sporky
Bit of trading feedback here.
just because you do, doesn't mean you should.